We accept returns within 14 days of purchase for store credit.
We do not offer refunds or exchanges at this time.
Sale items and accessories are final sale.
Refunds and exchanges are only issued where the garment is deemed faulty beyond repair. We reserve the right to repair or replace faulty garments.
Garment/s must be unworn, unwashed, with all tags attached, in original packaging (incl. bag/cushion cover). We reserve the right to charge a fee or refuse the return if the garment is not in this condition.
Customer is responsible for all shipping expenses. Please keep your receipt/tracking number - Arthur Apparel is not accountable for any lost packages.
Returns are processed once per week on Wednesdays.
If you have any further questions, please email firstname.lastname@example.org.
Please ensure you have met the criteria above before submitting your return.
In the unlikely event that your garment is faulty - please email email@example.com with your order number and attach relevant photos.
If you are located in EU, UK, NZ or AUS - please submit your return using our online portal here.
If you are located in the US or somewhere else - please email firstname.lastname@example.org with your order number, garment/s you wish to return and the reason for return.