RETURNS

*All returns from Europe, United Kingdom, New Zealand & Australia must be shipped to our Australia office. The cost of return shipping is the responsibility of the customer. 

POLICY

We accept returns for full-price items within 14 days of receipt for exchange or store credit. We do not offer refunds at this time.

Sale items (including sales where a discount code was used) and accessories are not eligible for return.

Refunds are only issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. We reserve the right to repair or replace faulty garments. If you think that your garment is faulty, please email us at chat@arthurapparel.com and attach relevant photos. 

If you wish to exchange your item for a different style, any price difference will be returned in the form of a credit note or you'll receive an invoice for the outstanding amount, this must be paid before your new item is shipped. 

The returned garment/s must be in their original packaging, with all tags attached. The garment/s have not been worn, damaged or washed. The original invoice included in package as proof of purchase. We reserve the right to charge a cleaning/administration fee or refuse the return if the garment is not in this condition.

The customer will bare the full cost of returning the garment back to us. Please keep your tracking number. Arthur Apparel is not responsible or accountable for the loss of garments being returned.

Returns are collected from the Post Office every Tuesday and your return will be processed the following day.

If you have any further questions regarding returns, contact us via email chat@arthurapparel.com.

HOW TO

Please ensure you have read the information above before submitting your return.

Email us at chat@arthurapparel.com with the following information:
- Your order number (you will find this at the top of your order confirmation email)
- Item/s you wish to return 
- Reason for return 
- If you would like an exchange, your new item(s) will be sent to the same address as your original order. If you would like to change this, please let us know in advance.