INFO

ORDERING + SHIPPING

We ship all orders from Bali, Indonesia.

Please allow up to 48hours for dispatch of your order, unless stated otherwise on the product page.

Unfortunately DHL is still experiencing delays due to the global pandemic. For delivery, please allow approximately 3-6 business days for metro areas and up to 5-10 business days for all other areas.

SHIPPING COSTS
Australia - $15 AUD or free for orders over $200
New Zealand - $15 AUD
Indonesia - Free Shipping
U.S - $15 AUD
Canada - $20 AUD
EU & UK - $20 AUD

All import duties & taxes are calculated at checkout according to your shipping address.

PO BOXES - DHL does not deliver to PO boxes. We recommend providing an a residential or business address. All packages require signature on delivery. DHL will contact you on the day of delivery to confirm you will be present to sign. If you waive your right to sign, please ensure that there is a safe place for your package to be left. Arthur Apparel is not responsible for packages that are lost, stolen or damaged.

PRE-ORDER - If your order includes both available stock and pre-order garments, your order will not be dispatched until all items are available. If you wish to receive the available items separately, you must place separate orders to which our standard shipping rates will apply.

Once your order is shipped, you will receive a shipping confirmation and tracking number to track the delivery of your goods.

Changes or cancellations of orders can only be made prior to receiving your shipping confirmation.

If your order has already been shipped, please contact DHL Express for any shipping enquiries.   

If you have a question, email us at chat@arthurapparel.com.

 

 

RETURNS

*All returns from Europe, United Kingdom, New Zealand & Australia must be shipped to our Australia office. The cost of return shipping is the responsibility of the customer. 

POLICY

We accept returns for full-price items within 14 days of receipt for exchange or store credit. We do not offer refunds at this time.

Sale items (including sales where a discount code was used) and accessories are not eligible for return.

Refunds are only issued where the garment is deemed faulty beyond repair or if an alternative size in the same style is unavailable for exchange. We reserve the right to repair or replace faulty garments. If you think that your garment is faulty, please email us at chat@arthurapparel.com and attach relevant photos. 

If you wish to exchange your item for a different style, any price difference will be returned in the form of a credit note or you'll receive an invoice for the outstanding amount, this must be paid before your new item is shipped. 

The returned garment/s must be in their original packaging, with all tags attached. The garment/s have not been worn, damaged or washed. The original invoice included in package as proof of purchase. We reserve the right to charge a cleaning/administration fee or refuse the return if the garment is not in this condition.

The customer will bare the full cost of returning the garment back to us. Please keep your tracking number. Arthur Apparel is not responsible or accountable for the loss of garments being returned.

Returns are collected from the Post Office every Tuesday and your return will be processed the following day.

If you have any further questions regarding returns, contact us via email chat@arthurapparel.com.

HOW TO

Please ensure you have read the information above before submitting your return.

Email us at chat@arthurapparel.com with the following information:
- Your order number (you will find this at the top of your order confirmation email)
- Item/s you wish to return 
- Reason for return 
- If you would like an exchange, your new item(s) will be sent to the same address as your original order. If you would like to change this, please let us know in advance.

 

 

 

SIZE GUIDE

SIZE GUIDE

INTERNATIONAL SIZE TRANSLATION
All garments are listed in Australian sizes.

AUS
6
8
10
12
14
UK
6
8
10
12
14
USA
2
4
6
8
10
EUR
34
36
38
40
42
JPN
7
9
11
13
15


BODY MEASUREMENTS
Measurements listed are in cm.

AUS 6 8 10 12 14
Bust 81cm 84cm 89cm 94cm 99cm
Waist 65cm 68cm 73cm 78cm 83cm
Hip 91cm 94cm 99cm 104cm 109cm  


Bust:
 Measure under your arms at the fullest part of your bust. The tape should be level across your shoulder blades.

Waist: Measure around the smallest part of your waistline. The tape should sit comfortably loose.

Hips: Measure around the fullest part of your low hip. The tape should sit level across your backside.


If you have any questions regarding sizing, please contact chat@arthurapparel.com.

  

 

IMPORT DUTY & TAXES

Import Duty and Taxes are imposed on goods when transported across international borders. All of our orders are shipping from Bali, Indonesia. The amount of added tax applicable to your order will be calculated at checkout. 

TERMS

PRODUCTS & CONTENT
All Arthur content, products and prices depicted on this Website are subject to change with out notice at anytime. We make the best effort to display correctly the images and descriptions of our products, including the colours. Please note the following:
Care Instructions - All care instructions can be found on a label in the left side seam on each garment as well as on each garment page on our website.

SHIPPING LIMITATIONS
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

PRICING AND PAYMENT
All prices displayed on the Arthur website are in AUD but can be converted using the currency converter.

INFORMATION ACCURACY
We attempt to ensure that all information on this webpage is as accurate and current as possible. We reserve the right to change prices, product availability and descriptions at any time. At times the information displayed may occasionally be inaccurate, or out of date. We also reserve the right to alter the terms of any special offers or sales periods and sale stock at any time.

PLACING AN ORDER & ORDER CONFIRMATION
Please follow the check out instructions to place your order. Once we have received the order, we will send you an e-mail containing your Order Confirmation to acknowledge that we have received your order. All orders are subject to approval by Arthur Apparel and we will confirm the order by sending you a Shipment Confirmation via e-mail. Please note that during sales periods it may take up 5 business days to process an order.

We reserve the right to cancel your order at any time before we have accepted it and we may withdraw our approval and cancel your order where there has been an obvious error in price or where the products are no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.

PRIVACY POLICY
Arthur recognises the importance of your privacy and it is of utmost importance to us that all information provided by you is secure.
All information collected is used solely for the purpose of assisting in providing you with the relevant information; notify you of sales, offers and new products available. Arthur will not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. 

USE OF THE ARTHUR WEB SITE
The Arthur site design, all content, text, graphics, style information, and other material displayed on or that can be downloaded are either the property of or are used with permission by Arthur Apparel. The Website and all content are protected by Australian and International copyright, trademark and other laws and may not be used unless you have prior written permission. If you wish to use any material from this site, please contact us via email. You must not modify, adjust or reproduce any information on this Web Site or publicly display, distribute use any information or such materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

If you have any questions or concerns about our Terms and Conditions please contact us via email at chat@arthurapparel.com.

 

 

Careers

*We currently have 1 available position:

GENERAL MANAGER

We’re looking for a bubbly boss lady/man to join our growing team.
The position is full-time (40 hrs per week) and based in Bali, Indonesia. 
Residents of Indonesia need only apply.

Your Job:

  • Overseeing daily business operations
  • Work closely with the Creative Director to ensure company vision is executed appropriately
  • Analyze, evaluate and improve current business practices to optimize efficiency
  • Analyze current financial performance and develop and implement action plan for growth
  • Create and maintain budgets and optimize expenses
  • Generating sales reports and implementing KPI’s
  • Implementing seasonal collection timelines and ensuring all components are completed according to schedule (e.g. wholesale sell, purchasing, deliveries, wholesale dispatch and online launches)
  • Liaising with wholesale sales agents and coordinating seasonal sells
  • Track range progress on a daily basis ensuring SMS and all digital assets are on target for timely delivery
  • Collection, organisation and reporting of wholesale orders
  • Purchasing seasonal collections (wholesale and online) to meet KPI’s
  • Working closely with production manager to ensure all production issues are resolved in a timely manner and do not effect on-time delivery
  • Coordinating shipments and organisation of corresponding documentation.
  • Optimizing cost efficiency of shipments to wholesale accounts and third party warehousing
  • Evaluating performance and productivity of staff and ensuring professional development by conducting regular performance reviews
  • Conduct recruitment and training of new employees
  • Prepare regular reports for upper management
  • Act as first point of contact for staff 

Experience & Skill Set:

  • More than 3 years’ experience in the Fashion industry in a managerial role
  • Strong negotiation skills
  • Excellent understanding of critical path and timelines
  • Excellent time management skills
  • Basic knowledge of garment construction, sewing techniques, fabric performance, testing requirements
  • High attention to detail and strength in execution
  • Strong verbal & written communication skills (English and Bahasa)
  • Organised and takes a planned approach to workload
  • The capacity to thrive under pressure and manage multiple priorities
  • Sound judgment and decision-making skills
  • Strong foundation in Adobe Suite and Microsoft Excel

Applicants, please send your CV and a cover letter to liv@arthurapparel.com - tell us a bit about yourself!

 

 

 

INTERNATIONAL SIZE TRANSLATION
All garments are listed in Australian sizes.

AUS
6
8
10
12
14
UK
6
8
10
12
14
USA
2
4
6
8
10
EUR
34
36
38
40
42
JPN
7
9
11
13
15


BODY MEASUREMENTS
Measurements listed are in cm.

AUS 6 8 10 12 14
Bust 81cm 84cm 89cm 94cm 99cm
Waist 65cm 68cm 73cm 78cm 83cm
Hip 91cm 94cm 99cm 104cm 109cm  


Bust:
 Measure under your arms at the fullest part of your bust. The tape should be level across your shoulder blades.

Waist: Measure around the smallest part of your waistline. The tape should sit comfortably loose.

Hips: Measure around the fullest part of your low hip. The tape should sit level across your backside.


If you have any questions regarding sizing, please contact chat@arthurapparel.com.