Products and content All Arthur content, products and prices depicted on this Website are subject to change without notice at anytime. We make the best effort to display correctly the images and descriptions of our products, including colours. Please note all care instructions can be found on a label in the left side seam on each garment as well as on each garment page on our website.
Shipping limitations When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Pricing and payment All prices displayed on this Website are shown in your local currency.
Information accuracy We attempt to ensure that all information on this webpage is as accurate and current as possible. We reserve the right to change prices, product availability and descriptions at any time. At times the information displayed may occasionally be inaccurate, or out of date. We also reserve the right to alter the terms of any special offers or sales periods and sale stock at any time.
Ordering and order confirmation Please follow the check out instructions to place your order. To acknowledge we have received your order, you will receive Order Confirmation email. All orders are subject to approval by Arthur Apparel and will be confirmed upon sending a Shipment Confirmation email. Please note that during sales periods it may take up 5 business days to process your order. We reserve the right to cancel your order at any time before we have accepted it and we may withdraw our approval and cancel your order where there has been an obvious error in price or where the products are no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.
Use of Arthur websiite The Arthur website design, all content, text, graphics, style information, and other material displayed on or that can be downloaded are either the property of or are used with permission by Arthur Apparel. The Website and all content are protected by Australian and International copyright, trademark and other laws and may not be used unless you have prior written permission. If you wish to use any material from this site, please contact us via email. You must not modify, adjust or reproduce any information on this Web Site or publicly display, distribute use any information or such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
If you have any questions or concerns about our Terms and Conditions please contact us via email at firstname.lastname@example.org.
We accept returns within 14 days of purchase for store credit.
We do not offer refunds or exchanges at this time.
Sale items and accessories are final sale.
Refunds and exchanges are only issued where the garment is deemed faulty beyond repair. We reserve the right to repair or replace faulty garments.
Garment/s must be unworn, unwashed, with all tags attached, in original packaging (incl. bag/cushion cover). We reserve the right to charge a fee or refuse the return if the garment is not in this condition.
Customer is responsible for all shipping expenses. Please keep your receipt/tracking number - Arthur Apparel is not accountable for any lost packages.
Returns are processed once per week on Wednesdays.
Please ensure you have met the criteria above before submitting your return.
In the unlikely event that your garment is faulty - please email email@example.com with your order number and attach relevant photos.
If you are located in EU, UK, NZ or AUS - please submit your return using our online portal here.
If you are located in the US or somewhere else - please email firstname.lastname@example.org with your order number, garment/s you wish to return and the reason for return.
We ship all orders from Bali, Indonesia by DHL Express.
Please allow up to 48 hours for dispatch of your order, unless stated otherwise on the product page.
Unfortunately DHL is still experiencing delays due to the global pandemic. For delivery, please allow approximately 3-6 business days for metro areas and up to 5-10 business days for all other areas.
Shipping costs Australia - $15 AUD or free for orders over $200 New Zealand - $15 AUD Indonesia - Free Shipping U.S - $15 AUD Canada - $20 AUD EU & UK - $20 AUD
All import duties & taxes are calculated at checkout according to your shipping address.
PO boxes DHL does not deliver to PO boxes. We recommend providing an a residential or business address. All packages require signature on delivery. DHL will contact you on the day of delivery to confirm you will be present to sign. If you waive your right to sign, please ensure that there is a safe place for your package to be left. Arthur Apparel is not responsible for packages that are lost, stolen or damaged.
Pre-order If your order includes both available stock and pre-order garments, your order will not be dispatched until all items are available. If you wish to receive the available items separately, you must place separate orders to which our standard shipping rates will apply.
Once your order is shipped, you will receive a shipping confirmation and tracking number to track the delivery of your goods.
Changes or cancellations of orders can only be made prior to receiving your shipping confirmation.
If your order has already been shipped, please contact DHL Express for any shipping enquiries.
If you have a question, email us at email@example.com.
International size translation All garments are listed on our website are Australian sizing.